Refund Policy

1. General Refund Terms

1. All refund requests must be submitted in writing via email to info@tripmemore.com. Requests made over phone, SMS, or WhatsApp will not be considered official.
2. Refund eligibility is determined based on the service type, date of cancellation, and the policies of our third-party suppliers (airlines, hotels, visa centres, transport operators).
3. Refunds can only be credited to the same payment source used during booking, unless otherwise agreed in writing.

2. Tour Package Refunds

2.1 Domestic Tours

1. For domestic tour cancellations made well in advance, a service charge of 10% of the total tour value will be deducted from the refund.
2. Refunds for eligible domestic bookings will be processed within 30–90 working days from the date of written cancellation.
3. If a trip is cancelled by Trip Me More due to political disturbances, natural disasters, or unforeseen events, clients may be offered a refund or an adjustment voucher depending on the supplier's policy.

2.2 International Tours

1. For international tour cancellations, charges will depend on airline, hotel, and visa-related commitments already made on the client's behalf.
2. Refunds for eligible international bookings will be processed within 60–120 working days.
3. Refunds for airfare will follow the respective airline's policy. No additional compensation will be provided by Trip Me More beyond what the airline refunds.

3. Air Ticket Refunds

1. Air ticket refunds are governed entirely by the airline's fare rules and refund policy.
2. Trip Me More will process refund requests on behalf of the client once the airline releases the refund. Processing time varies from 15 to 120 working days depending on the airline.
3. Non-refundable tickets, promotional fares, and discounted fares may carry zero or partial refund value as per the airline.

4. Hotel Booking Refunds

1. Refunds for hotel bookings will follow the cancellation policy of the specific hotel or the booking supplier used.
2. Non-refundable and advance-purchase rates are not eligible for refund once confirmed.

5. Visa Service Refunds

1. Visa processing fees, embassy fees, courier charges, and agent fees are non-refundable once the application has been submitted.
2. If a visa is rejected and the booking is cancelled, the refund will be calculated after deducting the non-refundable visa-related costs and any non-refundable airline or hotel charges already incurred.

6. Adjustment Voucher

1. In certain cases, Trip Me More may issue an adjustment voucher in place of a cash refund. This voucher can be used against a future booking within one year from the date of issue.
2. Adjustment vouchers are non-transferable and non-refundable after expiry.

7. Payment Gateway Deductions

1. Refunds made through bKash, Nagad, card, SSL Commerz, or other online payment methods will incur a transaction fee of up to 2.5%, deducted from the refund amount.
2. Trip Me More does not charge any additional processing fee for receiving payments.

8. Refund Processing Timeline

9. Contact for Refunds

For any refund-related query, please email us at info@tripmemore.com with your booking reference number, cancellation reason, and supporting documents (if any).