Terms & Conditions

1. General Traveller Responsibilities

1. Before confirming any booking, travellers are required to review the complete itinerary, inclusions, exclusions, and pricing details shared by Trip Me More.
2. Travellers are responsible for carrying valid travel documents at all times, including National Identity Card, Passport, Visa (if applicable), and Birth Registration Certificate for minors.
3. Travellers must personally carry and safeguard their own luggage, electronics, cash, and valuables. Trip Me More will not be liable for any lost, stolen, or damaged belongings.
4. If you have any medical condition, allergy, or dietary requirement, please inform Trip Me More at the time of booking and carry all necessary medicines along with prescriptions.
5. Carrying alcohol, drugs, firearms, or any other items prohibited under Bangladeshi law or the law of the destination country is strictly forbidden.
6. Travellers must behave respectfully toward Trip Me More staff, service providers, hotel authorities, and local residents.
7. Any damage caused to hotel property, transport vehicles, or third-party property by the traveller must be compensated by the traveller directly.
8. Personal shopping, additional food orders, spa services, mini-bar usage, laundry, and any other items outside the booked package must be paid for by the traveller.

2. Booking Policy

2.1 Booking Confirmation

1. A booking is considered confirmed only after the required payment has been received in Trip Me More's designated account and a formal booking confirmation has been issued via email or official channel.
2. Verbal or informal bookings will not be treated as confirmed.
3. Clients must confirm their acceptance of the terms and conditions within 72 hours of receiving the official booking email. Failure to do so may result in cancellation of the booking.

2.2 Payment

1. To secure a booking, clients must pay at least 50% of the total amount as advance, unless otherwise agreed in writing.
2. Full payment for day trips, air tickets, and short-notice bookings is required at the time of booking.
3. All outstanding payments must be cleared by the specified due date, irrespective of visa status or any personal circumstances.

2.3 Documents Required

1. Clients must submit clear copies of their National ID or Passport, a passport-sized photo, contact number, and emergency contact details.
2. Failure to provide the required documents may delay or cancel the booking.

2.4 Booking for Children & Seniors

1. Children under 5 years may be eligible for discounts depending on the service and destination. Exact rates will be confirmed at the time of booking.
2. All minors must be accompanied by a parent or legal guardian throughout the journey.
3. Senior citizens aged 60 and above, and travellers with physical or medical conditions, must inform Trip Me More at the time of booking so appropriate arrangements can be made.

3. Air Ticket Policy

1. Air tickets are subject to the fare rules, refund policy, and change policy of the respective airline. Trip Me More acts only as a booking facilitator.
2. Once issued, cancellation, date change, name correction, or refund of air tickets will follow the airline's policy and any associated charges will be borne by the client.
3. Trip Me More is not responsible for airline delays, schedule changes, cancellations, or denied boarding by the airline or immigration authorities.
4. Clients are advised to arrive at the airport at least 3 hours before international flights and 2 hours before domestic flights.

4. Hotel Booking Policy

1. Hotel bookings are subject to the hotel's own policies regarding check-in/check-out time, cancellation, and amenities.
2. Room categories, bed types, and specific views are confirmed based on availability at the time of booking. Specific requests will be forwarded to the hotel but cannot be guaranteed.
3. Any additional services consumed at the hotel (mini-bar, laundry, room service, spa, extra meals) must be settled by the client directly with the hotel at check-out.
4. Trip Me More is not responsible for any issue arising from the standard of service, room condition, or behaviour of hotel staff, but will assist clients in resolving such matters to the best of its ability.

5. Visa Policy

1. Trip Me More offers visa assistance as a facilitation service. The final issuance, rejection, or delay of a visa is solely at the discretion of the respective embassy or consulate.
2. Trip Me More is not liable for visa rejection, processing delays, or any resulting loss.
3. If a visa is rejected due to false or incomplete documentation provided by the client, no refund of the visa processing fee will be issued.
4. If a client declines visa assistance from Trip Me More and is later denied clearance, Trip Me More holds no liability and no refund will be issued.
5. If a visa is declined by the embassy, Trip Me More will refund the remaining booking amount after deducting the visa processing fee and any non-refundable airline or hotel charges already incurred.
6. Clients must cooperate fully with document submission timelines. Any delay or failure to comply may impact visa approval and travel plans, for which Trip Me More holds no responsibility.

6. Cancellation & Rescheduling

1. All cancellation and rescheduling requests must be submitted in writing via email to Trip Me More's official email address.
2. Cancellation charges depend on the service type, booking date, and supplier policy (airline, hotel, visa, transport).
3. If a trip is rescheduled at the client's request, any additional costs arising from the new dates (fare difference, hotel rate change, visa re-application) will be borne by the client.
4. Trip Me More reserves the right to reschedule or modify a service due to political, natural, operational, or safety reasons. In such cases, the client will be informed and offered an alternative option.

7. Refund Policy Summary

1. Refund eligibility and timelines are detailed in our separate Refund Policy.
2. All refund requests must be communicated through official email for proper documentation.
3. Refunds processed via online payment gateways (bKash, Nagad, card, SSL Commerz, mobile banking) will be subject to a transaction fee of up to 2.5%, deducted from the refund amount.

8. Force Majeure

1. Trip Me More shall not be liable for any loss, damage, delay, or cancellation caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, war, political unrest, strikes, government restrictions, and weather disruptions.
2. In such situations, Trip Me More will make best efforts to provide alternatives or issue adjustment vouchers, subject to supplier policies.

9. Liability Limitation

1. Trip Me More acts as an intermediary between travellers and third-party service providers (airlines, hotels, transport operators, visa centres). Any loss, injury, damage, or inconvenience caused by these providers is beyond Trip Me More's direct control.
2. Trip Me More's liability in any case is limited to the amount paid by the client for the specific service in question.

10. Photography & Privacy

1. Photographs or videos captured during Trip Me More-organized tours may be used on our social media, website, or marketing materials. If any traveller prefers not to be featured, they must inform us in advance in writing.
2. Personal data shared with Trip Me More will be handled in accordance with our Privacy Policy.

11. Complaint Handling

1. Any issue or complaint should be reported to Trip Me More as soon as it arises, so we can resolve it promptly.
2. For formal complaints, please email info@tripmemore.com.
3. All complaints will be reviewed and responded to within a reasonable timeframe.

12. Acceptance of Terms

1. By confirming a booking or making a payment, the client acknowledges that they have read, understood, and accepted these Terms & Conditions.
2. Trip Me More reserves the right to update these terms at any time. The latest version will always be available on this page.